• With no outside sound source plugged in, you may be hearing room ambience from the embedded Active Ambient microphones without realizing it.
• Use the + and - buttons on top of the bodypack to check by changing the Mic Level (room ambience).
• If there is still no ambience, check to make sure your bodypack is switched on. The Power switch is located on the bottom panel of the bodypack mixer.
• Is the 3DME charged? The LED lights will indicate the level of battery charge – if all are dark please recharge.
• Are the ambient sliders turned to the OFF position?
• Are the EQ sliders turned down?
• Verify all cables are inserted properly? Consult your owner’s manual for the proper connection set up.

• Make sure the sound source (mixing desk, MP3 player, etc.) is connected to the 3DME bodypack. The input jack is located on the left-hand side panel.
• Make sure the sound source is powered up.
• Control the sound source volume AT THE DEVICE. (The volume switches (+/-) on the 3DME only control the level of ambience being added to the overall mix.)

• This is a symptom of blocked sound ports (earpiece nozzles).
• Remove the earpieces and examine the tip for earwax build up, or other debris.
• Using the hook end of the cleaning tool (supplied), carefully scoop any build up within the ear tip out and discard.
• Has the Limiter been turned on? If so adjust it until the sound is audible.

• Check to make sure the power switch (found on bottom panel) is On. Make sure the battery is charged by checking the 4-bar LEDs on top of the pack.
• Use the (+ and -) toggle switches located at the top of the body pack to make sure you have the room mic (ambience) volume up.
• Your external sound source device must be connected to the mini-plug input on the left-side panel of the bodypack. Use the volume control on that device to control its level.
• Be sure you have the two-prong cable connected to the body pack securely, and your earpieces properly inserted.

• Make sure the 3DME Body Pack is charged.
• Are the ambient sliders turned to the OFF position? If so, adjust them up until your sound is audible.
• Are the EQ sliders turned down?
• Verify all cables are inserted properly. Consult your owner’s manual for the proper connection set up.

• This is a symptom of a poorly sealed earpiece. Any airflow to the ear canal creates a path for bass frequencies to escape without reaching your ears.
• Make 3DME Ambient Earphones are properly inserted in your ears by using the Audio Seal Test in the ASI Audio app.

• Use a twisting motion as you push the ear tip into your ear canal. Try different sizes until you find the one that produces a full seal.
• Consult your manual for the proper way to insert the IEM into your ear canal.
• Try bending the ear wire more snugly around and behind your ears.
• Be sure the connecting cable is not pulling on the 3DME earpiece as while connected to your bodypack. Use the supplied clothing clip to attach the cable to your collar, leaving enough slack to allow free head movement.

• Try squeezing the ear tip shaft to open the insertion hole as you push it onto the nozzle.
• Trying using an angle as you put it on the tip. It should be very snug to ensure a proper fit.
• Once you get it started, be sure to insert the ear tip shaft all the way.

• You should have received an email with the tracking information when you placed your order. If not, please contact customer service at: customerservice@asiaudio.com or call us during regular business hours: 9:00 AM – 5:00 PM Eastern Time.
  US Toll Free: 833-274-2244 or 1-216—970-7873.

If you are not completely satisfied with your purchase and you purchased your product directly from ASI Audio, a request for refund can be made within 30-days of purchase.

• Note: This return policy applies only to the 3DME complete system, 3DME body pack and IEM. All other accessories may not be returned for refund except in the event of a manufacturing defect or recall.
• This policy applies only to the original purchaser.
• A refund will be issued for the cost of the product only, exclusive of shipping charges. Product must also be returned in its original condition (free of any defects) and original packaging.
• The customer is responsible for all shipping and handling charges when sending product back to ASI.
• Click here for Return Form and Instructions.

• If your 3DME is not operating as you think it should, take a look at our troubleshooting FAQ below or contact us. If your 3DME IEMs or bodypack is determined to need repair, here are instructions.

• Contact us at customerservice@asiaudio.com or 833- 274-2244 or 1-216- 970-7873 between 9:00 AM – 5:00 PM Eastern Standard Time. (US). Please have your serial number and your receipt or invoice handy.

• No, the connector is a double-miniplug. The bodypack mixer requires 4 audio paths to combine the Active Ambient embedded mic outputs with the outside sound source.
• Similarly, you cannot use 3DME earphones without the 3DME bodypack.

Yes! The iOS version of the app will be available soon. Currently we are shipping the 3DME with an Android tablet for our iOS customers. Please sign up for our newsletter to get updates.

Yes! We recommend Sensaphonics Gold Circle audiologists for proper custom molding.

• Yes! Contact us at 833-274-2244 or 1-216-970-7873 between 9:00 AM - 5:00 PM Eastern Standard Time. (US)